FAQ

• Do I need personal or multi-session desktops? What level of performance do I need for my users?

  For most applications, multi-session provides the greatest flexibility and cost savings by sharing the desktop infrastructure, preserving the state of your OS image by operating in a pooled environment, and allowing user data and settings to be saved and accessed using FSLogix.

  Single-session (Personal desktops) are typically chosen for (a) users that require administrative rights to modify the operating system and want those changes to be retained if the VM is restarted and (b) users which run applications that are not compatible with multi-session.

  For determining user density and VM specifications, please consult the guidelines for remote desktop workloads . Please note that your needs will vary and after you set up your virtual machines, you should continually monitor their actual usage and adjust their size accordingly.

• How does number of users and concurrency affect my deployment?

  For multi-session scenarios, the concurrency of your users will impact the total number of VMs that you will need for your workload. This refers to the share of users that log-in to the VM at the same time. For example, a 24/7 call center with three shifts would have a 33% concurrency of usage, so you would need fewer VMs to support those users than if they were all operating at the same time. For most business operating with standard business hours, a concurrency of 0.9 should be a good starting point. Depending on concurrency, VM type, and desired user density, deployments with few users may experience some incremental per user cost if VMs are not fully utilized.

• What is application streaming?

  Application streaming is a way to run your apps in Azure and stream it to a remote device. This allows the app to run in the cloud near other apps and data, creating a low latency/high performance user experience from virtually anywhere on any device.

• Who is eligible for monthly per user pricing for application streaming?

  Any organization wanting to stream applications to external users (non-employees). Employees should be covered by eligible Windows/M365/Windows Server licenses instead.

  1. What is the price for the application streaming service?

     Please read the product documentation page .

  2. Is there a limit on how many apps you can stream per user?

     You can stream any number of apps for that specific user for the monthly price.

  3. How am I billed for application streaming?

     During the promo period, you will not be charged for access to your apps by external users.

     After the promo period ends, you will automatically get billed for every user on a monthly basis.

  4. How does the application streaming promotion work?

     During the promo period, you will not be charged for access to your apps by external users.

     After the promo period ends, you will automatically get billed for every user on a monthly basis.

• What are the eligible licenses to access FSLogix technologies?

  You are eligible to access FSLogix Profile Container, Office 365 Container, Application Masking, and Java Redirection tools if you have one of the following licenses:

  1. Microsoft 365 E3/E5
  2. Microsoft 365 A3/A5/Student Use Benefits
  3. Microsoft 365 F3
  4. Microsoft 365 Business Premium**
  5. Windows 10 Enterprise E3/E5
  6. Windows 10 Education A3/A5
  7. Windows 10 VDA per user
  8. Remote Desktop Services (RDS) Client Access License (CAL)
  9. Remote Desktop Services (RDS) Subscriber Access License (SAL)